$0.O2

I just called O2 Customer Services to enquire about a new handset. After listening to 9,600bps music at national rate for 15 minutes, I got through to a call centre droid who politely informed me that their systems were down and they couldn't access anyone's account details. Call back tomorrow morning.

Now, I paid for a 15 minute call to be told that, and the guy on the other end was paid to tell me. Why wasn't it in a recorded message played as soon as I selected 'handset upgrade' from the menu?

I thanked the droid and hung up. It wasn't his fault, after all.

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